Student expectation and perception of service quality in UTM hostel

• Main Author: Moharyakasimivan, Ivan
• Format: Thesis
• Language: English
• Published: 2014
• Subjects: HV Social pathology. Social and public welfare
• Online Access: http://eprints.utm.my/id/eprint/53499/25/IvanMoharyakasimivanMFGHT2014.pdf; http://eprints.utm.my/id/eprint/53499/; http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:84241
• Institution: Universiti Teknologi Malaysia

Customers’ satisfaction and service quality continue to attract the attention of researcher and practitioners in a wide variety of disciplines. This is not surprising, since a number of studies have shown a moderate to strong relationship between these constructs and consumer loyalty or repeat purch...