Persepsi pelanggan terhadap aplikasi perjanjian tahap perkhidmatan dalam pengurusan penyelenggaraan fasiliti di institusi pengajian tinggi

• Main Author: Kadir, Zanariah
• Format: Thesis
• Language: English
• Published: 2007
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.utm.my/id/eprint/5783/1/ZanariahKadirMFKSG2007.pdf; http://eprints.utm.my/id/eprint/5783/
• Institution: Universiti Teknologi Malaysia

A quality and systematic maintenance management will definitely give good impact and help to establish a good name for service provider and the stakeholder. To ensure the quality of services are sustained and appreciated by the customers, a mechanism has been introduced which known as Service Level...