Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality: a systematic review of the literature
The main purpose of this paper is to present a systematic review of multiple- criteria decision-making (MCDM) techniques used in the assessment of service qual- ity. This study reviewed a total of 79 articles from 51 journals, published from 2001 to 2015. Articles were classified into 10 application...
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| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/57868/ |
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| Institution: | Universiti Teknologi Malaysia |