The relationship between employee satisfaction, service quality, customer satisfaction and profitability in 5-star hotels in Kuala Lumpur

• Main Authors: Singh, Harcharanjit, Al-Amin, Abul Quasem, Baroto, Mas Bambang, Pazyar, Mohammad
• Format: Article
• Published: American Scientific Publishers 2015
• Subjects: HB Economic Theory; HF Commerce
• Online Access: http://eprints.utm.my/id/eprint/58980/; http://dx.doi.org/10.1166/asl.2015.6095
• Institution: Universiti Teknologi Malaysia

This research investigates on The Relationship between Employee Satisfaction, Service Quality, Customer Satisfaction and Profitability in 5-star Hotels in Kuala Lumpur. Employee satisfaction, service quality and customer satisfaction serve as influential functions to profitability. This research loo...