Total quality management practices and innovation performance: A review

• Main Authors: Choi, Sang Long, Tan, Owee Kowang, Wan Ismail, Wan Khairuzzaman
• Format: Article
• Published: American Scientific Publishers 2015
• Subjects: TS Manufactures
• Online Access: http://eprints.utm.my/id/eprint/59031/; http://dx.doi.org/10.1166/asl.2015.6007
• Institution: Universiti Teknologi Malaysia

This paper discusses the total quality management (TQM) practices that give the positive impact to the innovation capability of the organization. The linkages between the quality management and as well as the innovation capabilities has been explored. Base on the literature review, majority of previous studies support the notion that TQM practices have significant relationship with innovation capability of the organization. The TQM practices that are identified to have impact to innovation capability are leadership, strategic planning, customer focus, process management and people management.