Service recovery and satisfaction: The moderating role of religiosity
The aim of this paper is to discuss the role of religiosity on the relationship between service recovery and recovery satisfaction. This conceptual paper is based on reflecting the relevant scholarly discussions in various conferences and available published literatures. This paper identifies that r...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/59472/1/FauziahShAhmad2015_ServiceRecoveryandSatisfaction.pdf http://eprints.utm.my/id/eprint/59472/ https://doi.org/10.1201/b17390-106 |
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| Institution: | Universiti Teknologi Malaysia |
| Language: | English |