Service recovery and satisfaction: The moderating role of religiosity

The aim of this paper is to discuss the role of religiosity on the relationship between service recovery and recovery satisfaction. This conceptual paper is based on reflecting the relevant scholarly discussions in various conferences and available published literatures. This paper identifies that r...

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Bibliographic Details
Main Authors: Rashid, M. H. A., Ahmad, F. S.
Format: Conference or Workshop Item
Language:English
Published: 2015
Subjects:
Online Access:http://eprints.utm.my/id/eprint/59472/1/FauziahShAhmad2015_ServiceRecoveryandSatisfaction.pdf
http://eprints.utm.my/id/eprint/59472/
https://doi.org/10.1201/b17390-106
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Institution: Universiti Teknologi Malaysia
Language: English

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