A review of ten years of research in services quality

This study is focused on the literature reviews on service quality, in term of methodology concerned in developing measurement scales and also those issues related to the dimensionality of the services quality construct and investigate the analysis gap as well. Several related studies on services qu...

Full description

Saved in:
Bibliographic Details
Main Authors: Khoshraftar, Aida, Abd. Rozan, Ramesh K. S. @ Mohd. Zaidi
Format: Article
Published: Faculty of Computer Science and Information Systems, UTM 2014
Subjects:
Online Access:http://eprints.utm.my/id/eprint/59582/
https://seminar.utmspace.edu.my/jisri/Volume7.html
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Universiti Teknologi Malaysia