A conceptual analysis of nurses' customer-oriented behavior, job satisfaction and affective
Introduction: Customer-oriented behavior is an important approach by the organization in order to achieve higher quality service. Recently, many companies have started to enhance customer-oriented behavior on their employee especially frontline employees in various industries namely insurance, l...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
IJCS
2015
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/60076/ http://www.internationaljournalofcaringsciences.org/Issue.aspx?issueID=40&pageIndex=0&pageReason=0 |
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| Institution: | Universiti Teknologi Malaysia |