Persepasi pelanggan terhadap aplikasi tahap perkhidmatan dalam pengurusan penyelenggaran fasiliti di institusi pengajian tinggi

• Main Author: Kadir, Zanariah
• Format: Thesis
• Language: English
• Published: 2007
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.utm.my/id/eprint/6182/1/ZanariahKadirMFM2007_PersepasiPelangganterhadapAplikasiTahapPerkhidmatan.pdf; http://eprints.utm.my/id/eprint/6182/; http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:62122?queryType=vitalDismax&query=Persepasi+pelanggan+terhadap+aplikasi+tahap+perkhidmatan+dalam+pengurusan+penyelenggaran+fasiliti+di+institusi+pengajian+tinggi+&public=true
• Institution: Universiti Teknologi Malaysia

A quality and systematic maintenance management will definitely give good impact and help to establish a good name for service provider and the stakeholder. To ensure the quality of services are sustained and appreciated by the customers, a mechanism has been introduced which known as Service Lev...