Productivity and service quality: factors affecting in service industry
As part of its aim, this study is going to identify systematically the factors that can often affect productivity and perceived service quality directly or indirectly. Undertaking an in-depth literature review first identified the factors. The final analysis model was built through a statistical ana...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Elsevier Ltd.
2014
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/62346/ http://dx.doi.org/10.1016/j.sbspro.2013.12.494 |
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| Institution: | Universiti Teknologi Malaysia |