Productivity and service quality: factors affecting in service industry

As part of its aim, this study is going to identify systematically the factors that can often affect productivity and perceived service quality directly or indirectly. Undertaking an in-depth literature review first identified the factors. The final analysis model was built through a statistical ana...

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Bibliographic Details
Main Authors: Durdyev, Serdar, Ihtiyar, Ali, Ismail, Syuhaida, Sh. Ahmad, Fauziah
Format: Article
Published: Elsevier Ltd. 2014
Subjects:
Online Access:http://eprints.utm.my/id/eprint/62346/
http://dx.doi.org/10.1016/j.sbspro.2013.12.494
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Institution: Universiti Teknologi Malaysia