Exploring the system developer’s perspective in implementing the Citizen Relationship Management System (CiRMS) in Malaysian local governments

• Main Authors: Ahmad Bahar, Iza Azura, Bahari, Mahadi, Syed Zainol, Syed Nasirin
• Format: Conference or Workshop Item
• Published: 2015
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/63421/; https://acis2015.unisa.edu.au/
• Institution: Universiti Teknologi Malaysia

From the perspective of a system developer, this study presents an in-depth analysis of the Citizenship Relationship Management Systems (CiRMS) implementation process in the Malaysian local governments. The study was motivated by the lack of studies examining the system developr’s perpective in impl...