Employee job satisfaction, customer satisfaction and profitability in 5-star hotels in Kuala Lumpur

• Main Authors: Singh, Harcharanjit, Al-Amin, Abul Quasem, Baroto, Mas Bambang, Jamil, Rossilah, Pazyar, Mohammad
• Format: Article
• Published: American Scientific Publishers 2016
• Subjects: HF Commerce
• Online Access: http://eprints.utm.my/id/eprint/69380/; http://dx.doi.org/10.1166/asl.2016.6652
• Institution: Universiti Teknologi Malaysia

This research investigates the relationship between employee job satisfaction, perceived customer satisfaction and profitability of the 5-star Hotels in Kuala Lumpur. These elements play an important role in determining firm’s profitability, especially in the hotel industry. The research data was co...