Analyzing sharing experiences in government sector based on shared service perspectives

• Main Authors: Hafizi, R., Miskon, S., Rahman, A. A., Sim, A. T. H., Abdullah, N. S., Ahmad, N.
• Format: Article
• Language: English
• Published: Asian Research Publishing Network 2016
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/72420/1/RavikaHafizi2016_AnalyzingSharingExperiencesinGovernmentSectors.pdf; http://eprints.utm.my/id/eprint/72420/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-84973570717&partnerID=40&md5=24bececcc0d254c87ac69b3f1b9cc3db
• Institution: Universiti Teknologi Malaysia

Shared service exists both in private and in public sectors. The promising benefits of shared service make many governments try to implement it in different ways. This paper describes the experiences of using shared service in government sector from i) process, ii) technical, and iii) strategic pers...