Total quality management, knowledge management, and innovation: an empirical study in R&D units
The purpose of this paper is to examine the reciprocal relation between total quality management (TQM) and knowledge management (KM) and their impact on process and product innovation. The data were collected from a survey of 190 research and development (R&D) unit managers in Malaysia. Confirma...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Routledge
2016
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/72789/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-85009250175&doi=10.1080%2f14783363.2016.1238760&partnerID=40&md5=5ea603704d22081086dd7456dedcddf6 |
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| Institution: | Universiti Teknologi Malaysia |