The influence of intellectual capital and total quality management on coporate performance
Intellectual Capital (IC) is an intangible asset that leverages knowledge on each Total Quality Management (TQM) principle. TQM, a holistic approach, focuses on meeting customers’ needs and expectation through the involvement of all individuals and organisational function for continuous improvement....
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| Format: | Thesis |
| Language: | English |
| Published: |
2016
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| Online Access: | http://eprints.utm.my/id/eprint/78740/1/KhorSawChinPFM2016.pdf http://eprints.utm.my/id/eprint/78740/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:106135 |
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| Institution: | Universiti Teknologi Malaysia |
| Language: | English |