Knowledge management and total quality management: a reciprocal relationship
Purpose: This research is an effort to conceptualize the relationship between total quality management (TQM) and knowledge management in a new way. While some researchers considered knowledge management as a facilitator of TQM other scholars concerned TQM as an antecedent for knowledge management. T...
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Main Authors: | , , |
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Format: | Article |
Published: |
Emerald Group Publishing Limited
2017
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Subjects: | |
Online Access: | http://eprints.utm.my/id/eprint/80377/ http://dx.doi.org/10.1108/IJQRM-03-2014-0040 |
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Institution: | Universiti Teknologi Malaysia |