Analysis of network inventory issue in telco company

• Main Authors: Kamarzaman, Nazima, Mad Kaidi, Hazilah, Mohd. Noor, Norliza, Muhtazaruddin, Mohd. Nabil
• Format: Article
• Published: Penerbit Akademia Baru 2020
• Subjects: T Technology (General)
• Online Access: http://eprints.utm.my/id/eprint/87024/; http://akademiabaru.com/submit/index.php/arbms/article/view/1351
• Institution: Universiti Teknologi Malaysia

Analysis of inventory mismatch study was conducted at Network Operation Center in Telecommunication Company. The objectives of this study are to analyze impact and root cause of inventory mismatch issue. An automation concept is proposed as a solution for the Telco Company in order to overcome the discrepancy of inventory. The sample study is using quantitative data from document review and quantitative questionnaire surveys for sample size of 28. The document review was analyze using statistical percentage and feedback data was analyze using, mean and median and thematic for open ended questions. The survey results show negative feedback with Mean 1.6 and Median 1 for current method of inventory updating in the organization. Further analysis shows that current inventory updating process is complex and lengthy which cause the personal in charge does not able to comply to the process. An automation of inventory reconciliation concept has been proposed to resolve the discrepancy issue.