Quality seekers as moderating effects between service quality and customer satisfaction in airline industry
The following research paper examines the impact that quality seeker have on the quality of services offered by an airline. Service quality has been determined to influence customer satisfaction. This study therefore looks into the role of quality seekers in influencing quality of services and custo...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Econ Journals
2019
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/88055/1/AhmadJusoh2019_QualitySeekersasModeratingEffects.pdf http://eprints.utm.my/id/eprint/88055/ https://doi.org/10.32479/irmm.8144 |
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| Institution: | Universiti Teknologi Malaysia |
| Language: | English |