The influence of emotional labour strategies on psychological wellbeing with job tenure as moderator: a systematic literature review

• Main Authors: Joshua, Tan Jia Hong, Panatik, Siti Aisyah
• Format: Article
• Language: English
• Published: Reader Insight 2019
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.utm.my/id/eprint/88341/1/SitiAisyahPanatik2019_TheInfluenceofEmotionalLabourStrategiesonPsychological.pdf; http://eprints.utm.my/id/eprint/88341/; https://doi.org/10.31580/jrp.v1i2.950
• Institution: Universiti Teknologi Malaysia

This paper aim to present the finding of emotional labour strategies on psychological well-being based on previous scholars. Additional finding of demographic variable in relation to emotional labour was included as well. The paper has further introduced the methodologies which are search strategy, inclusion and exclusion criteria, selection strategy and data analysis. The paper has concluded a sample of 35 articles was included in this study. As reflection to the present study, numerous article which finding is focus on association between emotional labour and well-being of employees, and linkage between emotional labour and demographic profiles were included. The discussion section has included numerous finding that the finding is focusing on emotional labour and psychological well-being, emotional labour and demographic variables, and a research gap which indicate the needs of the present study. A description of limitation for constructing this paper was included which consists from numerous limitation issues during the writing of paper. Finally, a conclusion was included as the ending of this paper.