The relationship between Human Resource Management practices and job performance in the courier service Industry

• Main Authors: Ong, Choon Hee, Halim, Maria Angelina, Lim, Lee Ping, Tan, Owee Kowang, Goh, Chin Fei
• Format: Article
• Published: Human Resource Management Academic Research Society 2019
• Subjects: HB Economic Theory
• Online Access: http://eprints.utm.my/id/eprint/89682/; http://dx.doi.org/10.6007/IJARBSS/v9-i3/5630
• Institution: Universiti Teknologi Malaysia

The purpose of this study is to examine the relationship between Human Resource Management (HRM) practices and job performance in the courier service industry. Data was collected through questionnaire from 100 employees of a courier service company in Johor, Malaysia. The results of the multiple regression analysis showed that employment security and training and development were significantly related to job performance. The findings suggested that employment security is the most important factor that positively influences job performance followed by training and development. Compensation and benefits and performance management were found to be not significant in predicting job performance. In relation to these findings, human resource department shall put effort to create a climate of confidence on the company’s work force so that employees will feel more secured and design suitable training programs that lead to the acquisition of new knowledge and skills for personal growth and enhancing job performance.