Do demographics matter? A study on administrative staff's satisfaction level towards their high education institutions
This study investigates administrative staff’s satisfaction level towards their higher educational institutions (HEI). In this study, we compare administrative staff’s satisfaction differences from their demographic profiles: working experiences, age, and gender. A total of 322 administra...
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Indian Journal of Public Health Research & Development
2019
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Online Access: | http://eprints.utm.my/id/eprint/90284/ http://dx.doi.org/10.5958/0976-5506.2019.02722.0 |
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my.utm.902842021-04-18T04:01:35Z http://eprints.utm.my/id/eprint/90284/ Do demographics matter? A study on administrative staff's satisfaction level towards their high education institutions Tahir, L. M. Samah, N. A. Yusof, S. M. Ali, M. F. Atan, N. A. Yassin, M. A. M. L Education (General) This study investigates administrative staff’s satisfaction level towards their higher educational institutions (HEI). In this study, we compare administrative staff’s satisfaction differences from their demographic profiles: working experiences, age, and gender. A total of 322 administrative staff provided their feedback based on three elements of satisfactions which are: satisfied with their knowledge, satisfied with the management process of their HEI and finally satisfied with the escalation or growth of their HEI. The findings reveal that administrative staff were satisfied with knowledge obtained followed by satisfaction on the management of the university. On the other hand, administrative staff of HEI felt that they are least satisfied with the HEI‘s escalation. The findings unveil that female and senior administrative staff have much higher level of satisfaction compared to other related age and working experience groups. Indian Journal of Public Health Research & Development 2019-09 Article PeerReviewed Tahir, L. M. and Samah, N. A. and Yusof, S. M. and Ali, M. F. and Atan, N. A. and Yassin, M. A. M. (2019) Do demographics matter? A study on administrative staff's satisfaction level towards their high education institutions. Indian Journal of Public Health Research & Development, 10 (9). http://dx.doi.org/10.5958/0976-5506.2019.02722.0 DOI: 10.5958/0976-5506.2019.02722.0 |
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L Education (General) Tahir, L. M. Samah, N. A. Yusof, S. M. Ali, M. F. Atan, N. A. Yassin, M. A. M. Do demographics matter? A study on administrative staff's satisfaction level towards their high education institutions |
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This study investigates administrative staff’s satisfaction level towards their higher educational institutions (HEI). In this study, we compare administrative staff’s satisfaction differences from their demographic profiles: working experiences, age, and gender. A total of 322 administrative staff provided their feedback based on three elements of satisfactions which are: satisfied with their knowledge, satisfied with the management process of their HEI and finally satisfied with the escalation or growth of their HEI. The findings reveal that administrative staff were satisfied with knowledge obtained followed by satisfaction on the management of the university. On the other hand, administrative staff of HEI felt that they are least satisfied with the HEI‘s escalation. The findings unveil that female and senior administrative staff have much higher level of satisfaction compared to other related age and working experience groups. |
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Article |
author |
Tahir, L. M. Samah, N. A. Yusof, S. M. Ali, M. F. Atan, N. A. Yassin, M. A. M. |
author_facet |
Tahir, L. M. Samah, N. A. Yusof, S. M. Ali, M. F. Atan, N. A. Yassin, M. A. M. |
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Tahir, L. M. |
title |
Do demographics matter? A study on administrative staff's satisfaction level towards their high education institutions |
title_short |
Do demographics matter? A study on administrative staff's satisfaction level towards their high education institutions |
title_full |
Do demographics matter? A study on administrative staff's satisfaction level towards their high education institutions |
title_fullStr |
Do demographics matter? A study on administrative staff's satisfaction level towards their high education institutions |
title_full_unstemmed |
Do demographics matter? A study on administrative staff's satisfaction level towards their high education institutions |
title_sort |
do demographics matter? a study on administrative staff's satisfaction level towards their high education institutions |
publisher |
Indian Journal of Public Health Research & Development |
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2019 |
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http://eprints.utm.my/id/eprint/90284/ http://dx.doi.org/10.5958/0976-5506.2019.02722.0 |
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