Investigating the Barriers of Health Information System implementation in Malaysian Public Hospitals

• Main Authors: Abd. Razak, Norsyaliza, Ithnin, Norafida, Osman, Mohd. Zamri
• Format: Conference or Workshop Item
• Language: English
• Published: 2020
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/92737/1/NorafidaIthnin2020_InvestigatingtheBarriersofHealthInformationSystemimplementation.pdf; http://eprints.utm.my/id/eprint/92737/; http://dx.doi.org/10.1088/1757-899X/769/1/012054
• Institution: Universiti Teknologi Malaysia

The advent of information and communication technology (ICT) has shaped the world today. Due to the potential increase in technology, the introduction into the healthcare industry has been progressively investigated. In 1997, Malaysia introduced a health initiative called telehealth. However, progress in IT implementation is progressively slow. Although the global healthcare sector is increasing, the implementation of the Health Information System (HIS) in Malaysia has been slow-informed due to various barriers. These barriers are due to a series of problems related to end users and challenges for IT departments and vendors. This article therefore focuses on the current situation of HIS in selected Malaysian public hospital. In addition, an interview conducted with the end users, IT department and the system providers. The data from the interview was then converted into a summary of the table. In this context, the obstacles that delay the implementation of HIS in Malaysia have been identified primarily in terms of suppliers, financial, organizational and human aspects.