Total quality management practices on organizational performance in Azman Hashim International Business School

• Main Authors: Arsat, Siti Aishah, Mohd. Fuzi, Nursyazwani
• Format: Article
• Language: English
• Published: HRMARS 2021
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.utm.my/id/eprint/93965/1/SitiAishahArsat2021_TotalQualityManagementPractices.pdf; http://eprints.utm.my/id/eprint/93965/; http://dx.doi.org/10.6007/IJARBSS/v11-i9/11185
• Institution: Universiti Teknologi Malaysia

The aim of this paper is to review the relationship between total quality management and organizational performance in Azman Hashim International Business School. The paper is prepared by reviewing the relevant literatures on total quality management and organizational performance. The paper provides a framework based on total quality management (strategic planning, management leadership, people management, and continuous improvement) and organizational performance. Total quality management framework can be viewed as a strategic approach to improve the mechanism and output of an organization. The framework will provide a guide for the implementation of total quality management and organizational performance in Azman Hashim International Business School.