Humanizing factors for hotel online booking
Humanizing should be implemented for making online booking more suitable for people and make it works in more humane manner. Currently, online booking system faced many problems such as difficulty to interpret the customer satisfaction, lack of interaction, and complicated web design. Through online...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2020
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/96414/1/LinaFatiniMSC2020.pdf.pdf http://eprints.utm.my/id/eprint/96414/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:142176 |
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| Institution: | Universiti Teknologi Malaysia |
| Language: | English |