Factors impacting airport service quality using multi-criteria decision making approach

Factors impacting airport service quality using multi-criteria decision making approach

In this study, we present a multi-criteria decision making approach for the evaluation of the performance of airline service quality, for the first time in the literature. Our method is developed using Analytic Hierarchy Process (AHP) technique. We systematically reviewed the previous studies which...

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Bibliographic Details
Main Authors: Samad, Sarminah, Nilashi, Mehrbakhsh, Supriyanto, Eko, Tofigh, Somayeh Morshedi, Ghabban, Fahad, Asadi, Shahla, Ali, Rabab, Osman, Reem, Ibrahim, Othman
Format: Article
Published: Penerbit UTM Press 2021
Subjects:
HD Industries. Land use. Labor
QA Mathematics
T Technology (General)
Online Access:http://eprints.utm.my/id/eprint/97855/
https://www.jscdss.com/index.php/files/article/view/247
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Institution: Universiti Teknologi Malaysia

Internet

http://eprints.utm.my/id/eprint/97855/
https://www.jscdss.com/index.php/files/article/view/247

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