Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider
This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper's perspective. Findings suggest there are five main factors that represent air freight se...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Published: |
Medwell Journals
2017
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85019019380&partnerID=40&md5=3b105f685ade1eb6e263a9e51d70d156 http://eprints.utp.edu.my/19875/ |
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| Institution: | Universiti Teknologi Petronas |