Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider

This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper':s perspective. Findings suggest there are five main factors that represent air freight s...

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Main Authors: Rahman, N.A.A., Mohammad, M.F., Rahim, S.A., Hassan, R., Ahmad, M.F., Kadir, S.A.
Format: Article
Published: Medwell Journals 2018
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85042519888&doi=10.3923%2fjeasci.2018.1.6&partnerID=40&md5=b819a67f7e0a2cdbf3d3005b710bdac1
http://eprints.utp.edu.my/22024/
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Institution: Universiti Teknologi Petronas
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spelling my.utp.eprints.220242018-08-01T01:07:16Z Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider Rahman, N.A.A. Mohammad, M.F. Rahim, S.A. Hassan, R. Ahmad, M.F. Kadir, S.A. This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper':s perspective. Findings suggest there are five main factors that represent air freight service quality of the air freight provider. They are ground handler attitude, fast delivery, communication and information sharing, product reliability and price. These findings contribute to the current theory of Logistics Service Quality (LSQ) with specifically enhance our understanding of air freight service quality. These findings contribute to the current theory of air freight service quality where it is still underdeveloped. This research studies LSQ from shippers perspective only. Findings from this study has developed better our current understanding of logistics service, particularly in air freight sector. Thus, this study is pioneer that offers a study on LSQ in air freight perspective and explore the elements of air freight service quality. Findings from this study not only enhance current knowledge on air freight LSQ but also assist the government to help air freight provider to support themselves as a preparation to become the major player of Aeropolis city in Malaysia. © Medwell Journals, 2018. Medwell Journals 2018 Article NonPeerReviewed https://www.scopus.com/inward/record.uri?eid=2-s2.0-85042519888&doi=10.3923%2fjeasci.2018.1.6&partnerID=40&md5=b819a67f7e0a2cdbf3d3005b710bdac1 Rahman, N.A.A. and Mohammad, M.F. and Rahim, S.A. and Hassan, R. and Ahmad, M.F. and Kadir, S.A. (2018) Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider. Journal of Engineering and Applied Sciences, 13 (1). pp. 1-6. http://eprints.utp.edu.my/22024/
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
description This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper':s perspective. Findings suggest there are five main factors that represent air freight service quality of the air freight provider. They are ground handler attitude, fast delivery, communication and information sharing, product reliability and price. These findings contribute to the current theory of Logistics Service Quality (LSQ) with specifically enhance our understanding of air freight service quality. These findings contribute to the current theory of air freight service quality where it is still underdeveloped. This research studies LSQ from shippers perspective only. Findings from this study has developed better our current understanding of logistics service, particularly in air freight sector. Thus, this study is pioneer that offers a study on LSQ in air freight perspective and explore the elements of air freight service quality. Findings from this study not only enhance current knowledge on air freight LSQ but also assist the government to help air freight provider to support themselves as a preparation to become the major player of Aeropolis city in Malaysia. © Medwell Journals, 2018.
format Article
author Rahman, N.A.A.
Mohammad, M.F.
Rahim, S.A.
Hassan, R.
Ahmad, M.F.
Kadir, S.A.
spellingShingle Rahman, N.A.A.
Mohammad, M.F.
Rahim, S.A.
Hassan, R.
Ahmad, M.F.
Kadir, S.A.
Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider
author_facet Rahman, N.A.A.
Mohammad, M.F.
Rahim, S.A.
Hassan, R.
Ahmad, M.F.
Kadir, S.A.
author_sort Rahman, N.A.A.
title Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider
title_short Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider
title_full Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider
title_fullStr Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider
title_full_unstemmed Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider
title_sort shipper's perceptions of aviation logistics service quality (lsq) of air freight provider
publisher Medwell Journals
publishDate 2018
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85042519888&doi=10.3923%2fjeasci.2018.1.6&partnerID=40&md5=b819a67f7e0a2cdbf3d3005b710bdac1
http://eprints.utp.edu.my/22024/
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