Classification algorithm for customer complaint using fuzzy approach
Customer complaint contains valuable information to realize the opportunity to enhance service for customer satisfaction. The main challenge to extract the valuable information is a proper approach managing the complaint data, classification process and high level of uncertainties on the complaint a...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
Penerbit UTM Press
2016
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85005959338&doi=10.11113%2fjt.v78.10144&partnerID=40&md5=4446ca0595b349774919054d0695a9ac http://eprints.utp.edu.my/25798/ |
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| Institution: | Universiti Teknologi Petronas |