Service inclusion for tourists with disabilities: scale development and validation
Purpose: The purpose of this study is to develop a scale for measuring service inclusion for tourists with disabilities in tourism and hospitality services. Transformative service research serves as the basis for the conceptualization and dimensionality. Design/methodology/approach: To develop and p...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Emerald Group Holdings Ltd.
2022
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85134216557&doi=10.1108%2fJSM-09-2021-0364&partnerID=40&md5=b57eb8e990b60d483a74af79d711909e http://eprints.utp.edu.my/33380/ |
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| Institution: | Universiti Teknologi Petronas |