The Impact of Formalization and Centralization on Organizational Communication: A Study on a Highway Concessionaire in the Klang Valley, Malaysia

• Main Authors: Md Nordin, Shahrina, Halib, Mohammed, Ghazali, Zulkipli
• Format: Article
• Published: 2011
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.utp.edu.my/4368/1/IIC10E92J.pdf; http://eprints.utp.edu.my/4368/2/Shahrina-_formalization%2C_centralizatrion_%26_org_comm.doc; http://eprints.utp.edu.my/4368/3/Shahrina-_formalization%2C_centralizatrion_%26_org_comm.pdf; http://eprints.utp.edu.my/4368/
• Institution: Universiti Teknologi Petronas

Organizational structure influences the flow of organizational communication and affects organizational efficiency and morale of personnel. The hierarchical nature of most organizations further complicates the communication flow among members. This study examines the impact of the organizational s...