Quality of Service and Passenger’s Perception – A Review on Bus Service in Kota Bharu
Quality of Service is a very important measure for public transportation service in Malaysia since its service performance is low than other developed countries. A questionnaire survey on public bus passengers in Kota Bharu, Kelantan reveals that the passengers are not satisfied with the city b...
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| Format: | Citation Index Journal |
| Published: |
International Journal of Engineering and Sciences (IJENS)
2011
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| Online Access: | http://eprints.utp.edu.my/6616/1/IJCEE-IJENS-2011%28Kota_Bharu_Bus-Fakhriah%29.pdf http://eprints.utp.edu.my/6616/ |
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| Institution: | Universiti Teknologi Petronas |