Business Process Outsourcing for Statutory Body : A Case Study of KWSP Pulau Pinang
This study was done in Kumpulan Wang Simpanan Pekerja (KWSP) Pulau Pinang. It is based on the five-phase methodology choosen to identify problems existed in the organisation. These problems are identified by looking at the business processes in each section of KWSP. Outsourcing was chosen as a solut...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2005
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/1363/1/SYAHARUDIN_SHAH_HAJI_MOHD._NOOR.pdf http://etd.uum.edu.my/1363/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |