Web-Base Help Desk System for Telecenter
Help Desk System is an integral part of many organizations that must support products or services. In the complex help desk environment, analysts with varying skill levels rely on their expertise as well as systems, tools, and repositories to answer a range of problems.Telecentre (TC) often needs su...
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| Format: | Thesis |
| Language: | English English |
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2009
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| Online Access: | http://etd.uum.edu.my/1928/1/Salih_H._Glood.pdf http://etd.uum.edu.my/1928/2/1.Salih_H._Glood.pdf http://etd.uum.edu.my/1928/ |
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| Institution: | Universiti Utara Malaysia |
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my.uum.etd.19282013-07-24T12:13:46Z http://etd.uum.edu.my/1928/ Web-Base Help Desk System for Telecenter Glood, Salih H. QA76 Computer software Help Desk System is an integral part of many organizations that must support products or services. In the complex help desk environment, analysts with varying skill levels rely on their expertise as well as systems, tools, and repositories to answer a range of problems.Telecentre (TC) often needs support to address problems faced in their daily routine, and it is expensive to call or ask for visits from the stakeholders. Hence, the study will propose a web based Help Desk System for the telecentre to provide administrator with the appropriate details relevant to their requirements. The study will follow the Spiral development model. 2009 Thesis NonPeerReviewed application/pdf en http://etd.uum.edu.my/1928/1/Salih_H._Glood.pdf application/pdf en http://etd.uum.edu.my/1928/2/1.Salih_H._Glood.pdf Glood, Salih H. (2009) Web-Base Help Desk System for Telecenter. Masters thesis, Universiti Utara Malaysia. |
| institution |
Universiti Utara Malaysia |
| building |
UUM Library |
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Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Utara Malaysia |
| content_source |
UUM Electronic Theses |
| url_provider |
http://etd.uum.edu.my/ |
| language |
English English |
| topic |
QA76 Computer software |
| spellingShingle |
QA76 Computer software Glood, Salih H. Web-Base Help Desk System for Telecenter |
| description |
Help Desk System is an integral part of many organizations that must support products or services. In the complex help desk environment, analysts with varying skill levels rely on their expertise as well as systems, tools, and repositories to answer a range of problems.Telecentre (TC) often needs support to address problems faced in their
daily routine, and it is expensive to call or ask for visits from the stakeholders. Hence, the study will propose a web based Help Desk System for the telecentre to provide administrator with the appropriate details relevant to their requirements. The study will follow the Spiral development model. |
| format |
Thesis |
| author |
Glood, Salih H. |
| author_facet |
Glood, Salih H. |
| author_sort |
Glood, Salih H. |
| title |
Web-Base Help Desk System for Telecenter |
| title_short |
Web-Base Help Desk System for Telecenter |
| title_full |
Web-Base Help Desk System for Telecenter |
| title_fullStr |
Web-Base Help Desk System for Telecenter |
| title_full_unstemmed |
Web-Base Help Desk System for Telecenter |
| title_sort |
web-base help desk system for telecenter |
| publishDate |
2009 |
| url |
http://etd.uum.edu.my/1928/1/Salih_H._Glood.pdf http://etd.uum.edu.my/1928/2/1.Salih_H._Glood.pdf http://etd.uum.edu.my/1928/ |
| _version_ |
1644276554344169472 |