From Organization Culture to Innovation Success: In the Context of HR Shared Services Organization

• Main Author: Md. Khusairi, Ariffin
• Format: Thesis
• Language: English; English
• Published: 2011
• Subjects: HD58.7 Organizational Behavior.
• Online Access: http://etd.uum.edu.my/2417/1/Md._Khusairi_Ariffin.pdf; http://etd.uum.edu.my/2417/2/1.Md._Khusairi_Ariffin.pdf; http://etd.uum.edu.my/2417/
• Institution: Universiti Utara Malaysia

A study was conducted to gain a view on the innovation success of an organization in a multinational company located in Penang Free Industrial Zone, Bayan Lepas. The objective of the study is to determine the current state of organizational culture of the HR Shared Services organization and to investigate the relationship between five identified factors of organizational culture and the innovation success of the organization. A quantitative study using survey methodology was employed whereby demographic questions, Organization Culture Assessment Instrument (OCAI) questionnaire, and survey questions were distributed to all staffs of the HR Shared Services Organization which consisted of 102 employees. The overall results show that the identified organizations factors are positively related to the innovation success of the organization. Several suggestions were also made to move the organization towards the desired state of the organization culture that nurtures innovation thinking.