Web Based Help Desk System for UUM CAS Postgraduate Help Desk Department Based on Problem Tracking Technique
The current traditional help desk mechanisms used in UUM CAS postgraduate help desk department at UUM are no longer enough to support the increase of the interactions between the users and the technical support employees because there is no standard and organized process for handling the users'...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/2524/1/Fadi_Shaar.pdf http://etd.uum.edu.my/2524/2/1.Fadi_Shaar.pdf http://etd.uum.edu.my/2524/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English English |