The Mediating Effect of Waiting Time on the Relationship Between Service Quality and Customer Satisfaction
The service delivery system of the public sector has been under constant criticisms from members of the public due to its inefficiency. Hence, the Malaysian government has implemented various administrative measures to upgrade the service delivery system of the public sector. One of the most importa...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/3476/1/s90457.pdf http://etd.uum.edu.my/3476/8/s90457.pdf http://etd.uum.edu.my/3476/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English English |