Kesan Perantara Kepuasan, Kepercayaan, dan Komitmen pada Hubungan Antara Kualiti Perkhidmatan dan Kesetiaan Pelanggan pada Bank Islam
This study seeks to examine and analyze the impact of service quality and customer loyalty on trust, satisfaction, and commitment to customers. Specifically, the objective of this study is to design a measurement tool for service quality in Islamic Banks. In addition, the pattern of interactions amo...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2013
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/3790/1/s91021.pdf https://etd.uum.edu.my/3790/7/s91021.pdf https://etd.uum.edu.my/3790/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English English |