A Requirement Model For WAP-Based Mobile Banking Services In Malaysia

• Main Author: Rawashdeh, Rami Obedallah Radi
• Format: Thesis
• Language: English; English
• Published: 2008
• Subjects: TK5101-6720 Telecommunication
• Online Access: http://etd.uum.edu.my/391/1/Rami_Obedallah_Radi_Rawashdeh.pdf; http://etd.uum.edu.my/391/2/Rami_Obedallah_Radi_Rawashdeh.pdf; http://etd.uum.edu.my/391/
• Institution: Universiti Utara Malaysia

Mobile banking has emerged as a wireless service delivery channel in order to create added value for customers' banking transactions. Previous studies indicate that factors contributing to the adoption of mobile banking are related to convenience, access to the service regardless of time and place, privacy and savings in time and effort. This study proposes a WAP-based application that can be used to provide banking services anytime anywhere while protecting the customers' security. Implementing this model will return in many benefit for both banking institutions and their customers at the same time.