A Structural Relationship Between Total Quality Management, Strategic Control Systems and Performance of Malaysian Local Governments.
The purpose of this study was to investigate the structural relationship between Total Quality Management (TQM) strategy, Strategic Control Systems (SCS) and Organizational Performance (OP). This study was motivated by the inconsistent findings concerning the relationship between TQM and OP as appea...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/53/1/Zulnaidi_Yaacob%28PHD_GRADUATE_SCHOOL_GRADUATE_SCHOOL.pdf https://etd.uum.edu.my/53/2/Zulnaidi_Yaacob%28PHD_GRADUATE_SCHOOL_GRADUATE_SCHOOL.pdf https://etd.uum.edu.my/53/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English English |