The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals
The main objective of this research is to study the mediating effect of soft total quality management on the relationship between lean practices and innovation skills among the staff of Lebanese hospitals. Lean practices are essential to eliminate wastes and advance the quality of healthcare service...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/5414/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English English |