An evaluation of information system success based on students’ perspective: The case of Hadramount University

• Main Author: Fadhel, Ibrahim Eskandar Ibrahim
• Format: Thesis
• Language: English; English
• Published: 2015
• Subjects: T58.5-58.64 Information technology
• Online Access: http://etd.uum.edu.my/5638/
• Institution: Universiti Utara Malaysia

Evaluation of systems is an important part of systems development to improve systems performance. However, studies showed a lack of research done on information system success evaluation in Yemen universities. It was also observed that many funded information system projects, in Yemen, were completed and implemented without evaluation. The Yemen Higher Education Management Information System (YHEMIS), is a large scale application developed and implemented without evaluation. Hence, this research evaluates the YHEMIS application by investigating into the factors that influence user satisfaction and system use which will further show the benefit of the system. This research endeavors to propose an evaluation DeLone and McLean model with the addition of an external factor management support to identify what factors influence the use of YHEMIS and likewise affect the user satisfaction when using the application. The aim of this study is to also to find out whether the development of YHEMIS is of benefit to the students. This study applies the quantitative approach to distribute questionnaires to users (students) of YHEMIS in Hadramout University. The stratified random sampling method was used, and 261 questionnaires were collected. The research findings showed that information quality, system quality and management support influenced the use and users satisfaction and played a vital role in the success of YHEMIS. The findings showed that students‟ satisfaction have the strongest effect on the perceived net benefits YHEMIS brought for the students. This study provides the first empirical data on the evaluation of information system success conducted on YHEMIS for a Yemen university. Based on the results, stakeholders can get the feedback to improve the systems and provide input to develop other information system projects. The research findings can provide the support to the management of Hadramout University to other online projects. Hence, YHEMIS can be said to be successful and users (students) satisfaction can be considered as the indicator of the success on system usage and net benefit.