Role stressors, injustice and workplace incivility in banking sector: Mediating effect of negative emotion and moderating effect of self-monitoring

• Main Author: Lim, Hui Ling
• Format: Thesis
• Language: English; English
• Published: 2016
• Subjects: HD58.7 Organizational Behavior.; HF5548.7-5548.85 Industrial Psychology
• Online Access: http://etd.uum.edu.my/6317/
• Institution: Universiti Utara Malaysia

In the context of service sector, uncivil behavior toward customers is likely to harm the effectiveness of the service provider. This study aimed at identifying the level of instigated workplace incivility in the banking sector in Malaysia, particularly in Kuala Lumpur and Penang. Built upon the st...