Perbezaan Tanggapan Terhadap Kualiti Perkhidmatan Di Antara Kakitangan Jabatan Hasil Dalam Negeri Dan Pelanggan Di Kawasan Utara
The objective of this study was to determine whether there was a significant difference in the manner the employee of Inland Revenue Department (IRD) and taxpayers perceived quality and quality service provided by IRD in the Northern Region (Perak, Pulau Pinang, Kedah and Perak). At the same time t...
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| Format: | Thesis |
| Language: | English English |
| Published: |
1995
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/697/1/Mat_Lazim_Bin_Salleh.pdf http://etd.uum.edu.my/697/2/Mat_Lazim_Bin_Salleh_95.pdf http://etd.uum.edu.my/697/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English English |