Factors influences on the emotional stability among Customs officers in Malaysia

• Main Author: Julianah, Jumahat
• Format: Thesis
• Language: English; English
• Published: 2017
• Subjects: HD58.7 Organizational Behavior.
• Online Access: http://etd.uum.edu.my/6981/
• Institution: Universiti Utara Malaysia

The main objective of this study is to examine the factors influences on the emotional stability among customs officers in Malaysia. In order to measure that, individual factor (interpersonal and skills) and Organizational factors (workload and organization procedures) were used. Data were gathered through questionnaire survey. A total of 398 Customs officers in Malaysia participated in this study. The study used SPSS 22.0 to analyze the data. The methodology used in this research is method descriptive that involves the use of frequencies and percentages for analyzing the demographics of respondents. The two main data analysis techniques, correlation analysis and multiple regression analysis were used to verify the hypotheses. The Pearson correlation analysis confirmed a significant relationship between independent variables and dependent variable. Individual factors (interpersonal and skills) have positive relationship with emotional stability while organizational factors (workload and organization procedures) have negative relationship with emotional stability. Analysis of standard multiple regression shows that interpersonal, skills, workload and organization procedures effect 68.4 percent of emotional stability. The findings are believed to help the organization to have better understanding about employees emotions and to take advantage on enhancing emotional stability officers to achieve better performance.