Relationship of job stress and role conflict with intention to leave : the case of car salesperson in Perlis

• Main Author: Noorhidayah, Ismail
• Format: Thesis
• Language: English; English
• Published: 2017
• Subjects: HD58.9 Organizational Effectiveness.; HF5549-5549.5 Personnel Management. Employment
• Online Access: http://etd.uum.edu.my/7056/
• Institution: Universiti Utara Malaysia

In today's organization environment, intention to leave among employees have become one of the important issues that have being highlighted. If an organization has high level of intention to leave among their employees, this will lead to high turnover rate. Besides, it will give a lot of negative impact to the organization and also affecting the organization's effectiveness and performance. This situation may occur because all the organization's operations are running by the employees, these employees extremely important to the organization and not easily replace by other people. So, organization's top management should have a good policy or strategy to retain the employees in order to ensure that their organization always can perform better. Car salesperson is the one who play the most important role in the automotive industry to improve the industry. Thus, it is important to understand the factors that will influence the intention to leave among car salesperson. The main objective of this study is to analyze the relationship between job stress and role conflict with the intention to leave among the car salesperson in Perlis. Data was collected by using the questionnaires that have been distributed to 95 respondents; the population included all automobile salespersons where altogether were 95 in their total numbers. Findings of the research revealed that one of variables having significant relationship with the intention to leave, which is job stress. The recommendations for the related issue and future research were also discussed.