The effect of service quality, fairness, reputation and perceived value on patient's loyalty in Malaysian private hospitals
Healthcare providers' quality becomes a serious problem in Indonesia thereby leading many Indonesians to seek medical treatment in Malaysian private hospitals. Nevertheless, Malaysian private hospitals are not equally delivering the expected quality services to the patients, thus leading to sho...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2021
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/9628/1/s99122_01.pdf https://etd.uum.edu.my/9628/2/s99122_02.pdf https://etd.uum.edu.my/9628/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English English |