Education and training is a key success factor of knowledge management implementation: A case study
The transition from the industrial age to knowledge economy age has driven many organizations to recognize the importance of knowledge management (KM). In view of that many organizations attempt to adopt and implement KM to build up their competitive advantage. However, many empirical studies f...
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| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/11004/1/CR165.pdf http://repo.uum.edu.my/11004/ http://www.kmice.cms.net.my |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |
| Summary: | The transition from the industrial age to
knowledge economy age has driven many organizations to recognize the importance of
knowledge management (KM). In view of that many
organizations attempt to adopt and implement
KM to build up their competitive advantage.
However, many empirical studies found that
not all of the KM initiatives are successful implemented.The main reason is due to the lacking of education and training to the
employees in an organization.The main purpose
of this study is to examine the relationship
between the one of the key success factors of
KM implementation, namely education and training with the benefit of KM. The case study was carried out in Spice I-Gate, a Malaysian Retail Chain where the education
and training (key success factor) of KM was implemented. Structured interview was conducted in order to examine the education and training (key success factor)after the KM implementation.Finding has testified that education and training is a key success factor of KM that brings the benefits to
the organization. |
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