Effect of empowerment: Front-line employees in the hotel industry
An empowered worker is a knowledgeable worker.Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify factors affecting empowerment within the industry.Factors such as communication, coaching, participation, training and...
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2008
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my.uum.repo.112772014-06-05T02:13:37Z http://repo.uum.edu.my/11277/ Effect of empowerment: Front-line employees in the hotel industry Ayupp, Kartinah Then, Hsiao Chung GV Recreation Leisure An empowered worker is a knowledgeable worker.Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify factors affecting empowerment within the industry.Factors such as communication, coaching, participation, training and reward were examined for significant relationship with empowerment, along with whether employee’s socio-demographic characteristics affected their perceptions of empowerment.The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees.In order to ensure that the employee’s feels empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.Based on the findings, implications to companies are discussed and further research is suggested. 2008-06-10 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/11277/1/48-52-CR44.pdf Ayupp, Kartinah and Then, Hsiao Chung (2008) Effect of empowerment: Front-line employees in the hotel industry. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia. http://www.kmice.uum.edu.my |
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GV Recreation Leisure Ayupp, Kartinah Then, Hsiao Chung Effect of empowerment: Front-line employees in the hotel industry |
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An empowered worker is a knowledgeable worker.Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify factors affecting empowerment within the industry.Factors such as communication, coaching, participation, training and
reward were examined for significant relationship with empowerment, along with whether employee’s socio-demographic characteristics affected their perceptions of
empowerment.The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees.In order to ensure that the employee’s feels empowered, factors such as communication, coaching,
participation, training and reward should be given due attention by the management.Based on the findings, implications to companies are discussed and further research is suggested. |
format |
Conference or Workshop Item |
author |
Ayupp, Kartinah Then, Hsiao Chung |
author_facet |
Ayupp, Kartinah Then, Hsiao Chung |
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Ayupp, Kartinah |
title |
Effect of empowerment: Front-line employees in the hotel industry |
title_short |
Effect of empowerment: Front-line employees in the hotel industry |
title_full |
Effect of empowerment: Front-line employees in the hotel industry |
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Effect of empowerment: Front-line employees in the hotel industry |
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Effect of empowerment: Front-line employees in the hotel industry |
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effect of empowerment: front-line employees in the hotel industry |
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2008 |
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http://repo.uum.edu.my/11277/1/48-52-CR44.pdf http://repo.uum.edu.my/11277/ http://www.kmice.uum.edu.my |
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