Executing quality management strategies using balance scorecard
This paper addresses-the role of Balanced Scorecard (BSC)in enhancing the effectiveness of Quality Management Strategies (QMSs) implementation.Indeed, QMSs have attracted much attention following the strategic advantages that quality improvement can offer.However, a good strategy alone is not en...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2005
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/11825/1/Zakaria.pdf http://repo.uum.edu.my/11825/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |