Managing the front office department: staffing issues in Malaysian hotels
This study examined hotel staffing issues with a focus on the front office department. Although there are numerous studies reporting high employee turnover in the hospitality industry, few have examined issues that contribute to this turnover or broader related staffing issues.To address this gap, t...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Routledge
2014
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/12382/1/1303.pdf http://repo.uum.edu.my/12382/ http://dx.doi.org/10.1080/13032917.2013.822010 |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |